One of the trickiest aspects of work is how to challenge upwards. Pushing back is relatively straightforward among close teammates and...

Photo by Mikhail Nilov on pexels.com Investor Relations is all about share price. Legal & Compliance ensures laws and regulations are...

Whatever your communication challenge, you can always fall back on a trusty tool that somehow manages to work in all circumstances: the...

Photo by Kritsada Seekham via Pexels A major challenge for communicators is the arrival of a new leader. Past success counts for little...

Brain science shows us that people don’t read, watch or hear word by word. They unconsciously scan for patterns from which to make...

Photo by Greg Rakozy on Unsplash In planning a communication of any subject or format, two things will reliably fascinate any audience:...

I’ve recently published a number of articles touching on the importance of listening. The general feedback I’ve had is, “Good point....

Internal communications, often referred to as the Cinderella function of communications, came of age during Covid-19. As a silver lining...

Communicators are privileged in being not only well-positioned to critique their leaders, but expected to. Our job isn’t just drafting...

The single most important thing I’ve learned in communications? All comms is coded. Communicating is often portrayed as if it was simply...

Over recent years I’ve increasingly come to think of listening as the superpower of communications. Despite it being oddly neglected as a...

Twenty years ago Bill Clinton visited my workplace. This is me (see photo, bottom left), a bit younger and hairier than now, bottom left,...

Someone recently asked my advice on stepping up to lead their first team. I suggested to keep it simple and focus on building strong...

You know you have a communication issue when your tongue refuses to cooperate with your brain. That was my situation twenty years ago...

A few people reached out recently asking for tips on running townhalls. I led over 50 major townhalls over ten years, raising NPS scores...

Communications is a creative craft. The fastest route to creativity is copying others. The only shame involved is not doing it. Photo by...

Stop! Put down that pen and step back from the paper! Anything you write may be used against you. A few practical steps - and a healthy...

Why our brains trick us not to see mistakes and what we can do about it. Photo by Elisa Ventur on Unsplash One of the most bizarre...

Originally published on LinkedIn on February 5, 2022 A few years ago the entire leadership class at my workplace underwent training in...

Originally published on LinkedIn on December 1, 2021 Drained after a long day in the office, she was glad to be home. Pulling off her...